Frequently Asked Questions Page

A domain name is a unique name that identifies an Internet site, for example: websolve.co.uk. Internet users access your website using your domain name. A URL is the address of a specific page on a website.

It’s a service that makes a website available to others on the Internet. You rent space on a server – a computer that is permanently connected to the Internet. This means that your site can be accessed anywhere around the world, at any time.

Well, while it’s important to have a web presence, it can harm your business if your website doesn't work properly or doesn't display at all. Our servers are managed and looked after 24 hours a day, seven days a week. Any problems are dealt with immediately, giving your website the maximum up-time possible.

Hosting is not the only service you get for your money. We give you comprehensive support, Monday to Friday, 10:00 – 18:00. Plus you get peace of mind from knowing your website will always be available to prospective and current clients.

Just £289.00. For that you get a fully functional, professionally designed website of up to five pages, including one domain name, and up to five email addresses. You will also receive a whole year's free hosting. After this period hosting will be charged at £5.00 per month. For full price listings please visit the services page.

Not at all. All you need is a good idea of what you want from your site and we’ll do the rest.

The time-scale of a project is usually down to the client. Once you’ve given us all the content (text & images) we’ll aim to complete the project as soon as possible.

Our basic package entitles our customers to between one and five web pages. You can take as many pages as you like up to five, however we don’t give discounts for unused pages.

It all depends on your business. You may need an email address for each employee, or you might want to split your email addresses into categories such as sales, info, or support.

As soon as you return the customer content form, we start the design process. We use the content form to design your website, so please give us as much detail as you can. We will need to contact you if anything is unclear or there is not enough information, and this is likely to delay things.

Once the designer has created your website they will send you a test URL.

We offer a professional photography service if you have products or require some on-location pictures taken or, alternatively, take a look at iStock Photo. It’s a royalty free image-stock website that charges as little as $1 per image. You can find pretty much any subject matter there and it’s free to sign up. Visit www.istockphoto.com for more information.

We will incorporate your existing material free of charge if it is in digital format. If you don’t have it in this format, we may need to charge to scan and convert it. The cost depends on the complexity of your company logo. We can give you an exact cost once we have seen your material.

We charge an hourly rate for website revisions. Each customer is entitled to three hours of revision time. If at the end of your revision time you are still not happy with your website, we will charge £20 per hour to carry out additional work.

Search Engine Optimisation is the process of getting your website listed as high as possible with the most popular search engines, ie Google, Yahoo, MSN Live and Ask Jeeves.

The higher your website is listed, the more chance you have of people visiting it.

Search Engine Optimisation is an ongoing procedure that we are currently unable to offer. We do, however, build all of our websites with Search Engines in mind, giving your website the best possible chance of ranking well in natural search listings.

We would recommend internet marketing company Jan Klin & Associates who specialise in Search Engine Optimisation.

You won't be left to your own devices once your website is up and running - unlike many other design companies, we'll look after and maintain your website for as long as you are our client. It will be hosted on our reliable servers, keeping your website up-time as high as possible - and as we host our own website on the same servers, you can be confident that yours is in good hands.

Yes, you will be able to see it and you can ask for any changes you want at this stage. Only when you are 100% happy with the design will it go live.

Call us on 0800 084 2662 or drop us an email giving us a convenient time to call you. We’ll take it from there.